Refurbished products are devices that have been restored to full functionality. The upside from a "refurbished" and "used" device is that refurbished devices have been tested and certified to function properly, and hence being free of defects, while "used" products may or may not have restrictions in function.
The MacBook is shipped after being factory reset, and will start-up fresh like out of the factory. All MacBook are cleaned, sanitized, and inspected by certified technicians. We take pride in our integrity in terms of delivering products that you are completely satisfied with purchasing. All products are shipped with the intention of exceeding your expectations.
We offer FREE shipping on all orders. Your order will be shipped with SAME day handling upon receiving payment (Monday-Friday) during business hours. If your order is after 2 P.M. (PST) on Friday or on the weekend, your order will be shipped on Monday.
JemJem holds the widest selection of Apple Refurbished products in the United States. JemJem proudly sources devices from within the United States to ensure product authenticity. We sell on many different marketplaces including our own website, but in 2018 we decided to choose eBay to become our primary marketplace!
If the device did not arrive as advertised or you are not satisfied with the device in any way, you may return the device for a FULL refund. We strive to have you satisfied with your purchase or money-back guaranteed!
Our customer service team is serviced directly by JemJem in the United States in order to ensure fast and reliable assistance to provide a guaranteed customer satisfaction. Please advise, our customer service hours are 8 A.M. to 4:30 P.M. (PST).
We keep records of all serial and IMEI numbers for each device so we will NOT accept a refund or exchange if serial numbers do not much our records.